Reference

How gul11 Handles Your Personal Data

This Privacy Policy explains exactly what data gul11 collects when you open an account, deposit via DANA, OVO or GoPay, and use the lobby — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention termsContact us to request changes

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What Information We Collect and Why

gul11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a gul11 account, we collect the details you submit at registration — your name, email address, date of birth and contact number. When you connect a payment method, we record the wallet type you use (DANA, OVO or GoPay) along with transaction references

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needed to verify deposits and process withdrawals. We do not store your full e-wallet PIN or password at any point. Device data — your browser type, IP address and session timestamps — is logged automatically so we can detect unusual access patterns and keep your account
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secure. We also collect in-session behaviour such as which game categories you browse, to improve how the lobby is organised for you. None of this behavioural data is sold to third parties. We share only the minimum information necessary with payment processors to complete your DANA,
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OVO or GoPay transactions, and with identity-verification partners where local law requires us to confirm your eligibility. Data sharing with any third party is governed by contractual obligations that mirror the standards in this policy. If you are in Batam or anywhere else in Indonesia, the
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same data handling rules apply to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account data sits behind SSL encryption at every point — during login, during your DANA or OVO deposit flow, and when withdrawal details are submitted. We use session cookies to keep you logged in and to remember your lobby preferences; these are standard functional cookies, not tracking cookies sold to advertisers. You can clear them through your browser settings at any time without losing your account. We keep your data only as long as your account is active or as local law requires us to retain it after closure.

SSL Encryption

All data moving between your device and gul11 is encrypted via SSL. This covers your login credentials, wallet details and every transaction reference tied to DANA, OVO or GoPay.

Cookie Controls

We use functional cookies to maintain your session and lobby layout. No cookie data is shared with advertisers. Clear cookies via your browser without affecting your account standing.

Data Retention Policy

We hold your data while your account is open. After closure, retention follows the minimum period required under applicable local law. You may request early deletion where law permits.

Account Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit your request via live chat or email and we will respond with the data in a readable format.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or delete your personal data, or if you have any question about how this policy applies to your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the help form in the lobby. We aim to acknowledge every privacy request and give you a clear response on next steps.

Team online

Live Chat

Open your account dashboard and start a live chat session. State that your request is a privacy matter and our team will route it to the right person.

Email Support

Send your privacy request to our support email address listed in the account help section. Include your registered email so we can verify your identity quickly.

Help Form

Use the in-lobby help form and select the privacy category. Attach any relevant account reference so we can locate your data record without delay.

Common Questions About Your Privacy on gul11

These are the questions we hear most often about how we handle your data. If your question is not answered here, reach us directly through live chat or the help form in your account dashboard.

We collect your name, email, date of birth and contact number at registration. When you link DANA, OVO or GoPay, we also record transaction references needed to process your deposits and withdrawals.

No. We never store your e-wallet PIN or password. We only keep the transaction reference and confirmation data your payment provider shares with us to verify a completed transfer.

Yes. Open a live chat in your account dashboard or email our support team. State that you want a data access request and we will send you the information we hold in a readable format.

We retain your data for the minimum period required by applicable local law after account closure. Where law permits earlier deletion, you can request it through our support channels.

We share only what is necessary — with payment processors to complete DANA, OVO or GoPay transactions and with identity-verification partners where local law requires it. We do not sell your data.

Contact us via live chat or the help form and select the privacy category. Provide your registered email so we can locate your record and make the correction promptly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How gul11 Handles Your Personal Data

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Live Chat

Email Support

Help Form

Common Questions About Your Privacy on gul11

01 What personal data does gul11 collect when I open an account?

02 Does gul11 store my DANA, OVO or GoPay PIN?

03 Can I request a copy of my personal data?

04 How long does gul11 keep my data after I close my account?

05 Does gul11 share my data with third parties?

06 How do I update or correct the personal information on my account?

Privacy Policy

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