Reference

Understand What Applies to Your Account

These legal terms govern how your gul11 account operates, what data we hold, and what rights you have when using our lobby in Indonesia.

Account TermsData & PrivacyJurisdiction ClauseDANA, OVO, GoPay ContextContact Rights
Explore the Lobby Read FAQ
gul11 Understand What Applies to Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Security and transparency around your personal data are not add-ons — they are part of how your account works from day one. Here is what we do in four specific areas to keep your account protected and your data use clear.

Data Handling

We collect only the data needed to operate your account — name, contact details, and e-wallet identifiers for DANA, OVO, or GoPay verification. No data is sold to third parties.

Cookie Use

We use session and preference cookies to keep you logged in and to remember your lobby layout. You can manage cookie preferences via your browser settings at any time.

Account Security

Login uses OTP verification sent to your registered mobile number. If you notice unrecognised access, change your password immediately and contact support to freeze the account.

Data Retention and Requests

Account data is retained for the period required by our internal policy. To request a copy or deletion of your data, submit a written request through the policy email desk.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about these terms, want to request a copy of your account data, or need to flag a policy concern, our support team handles legal and account queries through the channels below. Have your account details ready so we can locate your record quickly.

Live Chat Support Open the live chat from your account dashboard to raise a legal query or request account data. We aim to respond within the same session during staffed hours.
Email Policy Desk Send a written request to our policy email address for data access, account closure, or formal legal correspondence. Include your registered account ID.
Account Help Centre The Help Centre inside your account contains policy articles, account-closure steps, and data-request forms you can submit directly without contacting support.

Your Legal and Policy Questions Answered

These are the questions we hear most often about account terms, data rights, and how our legal framework applies to your use of gul11 in Indonesia.

Yes. Access and account eligibility depend on local law and are available only where local law permits. These terms apply in full to all eligible accounts in supported regions.

You can. Submit a written data-access request via the policy email desk with your registered account ID. We will respond in line with our standard data-request procedure.

Transaction records linked to DANA, OVO, or GoPay are retained for the period required by our internal compliance procedures, even after account closure. You may request a summary before closing.

We do not apply retroactive changes without notice. Any update to these terms is communicated to your registered contact before it takes effect on your account.

Contact support via live chat or the policy email desk immediately. Provide your account ID and a brief description. We will review your eligibility status and respond directly.

Session cookies are required for login and lobby functionality. Preference cookies are optional and can be adjusted in your browser settings without affecting core account access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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